| | Customer Service In General |    | 1 | | Prices (service, parts, vehicle)
| | 1 | | Quality of Work (repairs, finish, service) | | 1 | | Timeliness/Response (work done on time) | | 1 | | Knowledgeable (about a problem, new vehicle, etc)
| | 1 | | Likely To Recommend | | 1 | | Satisfaction | | 1 |
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| Employees dealt with: Ariel I've had my 2003 SL55 serviced at Bill Ussery Motors 3 times.
First time, I went top pick up the car and half the repairs were not completed including a leather repair that I paid for. I brought the car to Mercedes Benz of Fort Lauderdale and they were able to quickly fix everything that Bill Ussery left broken.
Second time, tried to charge me almost $175 for new windshield wipers that were quoted to me at $59. Didn't return calls, took forever, to fix car, and refused to give me a loaner car until I threw a fit.
Third time, they lost my appointment in their computer and tried to send me away even though the problem with my car was a fuel pump that had broken off and was floating/banging around inside my fuel tank. When they did actually try to fix the car, and I went to pick it up after more than a week, they drove it out of the service garage and the car began to gush fuel all over the ground in front of me. A week later my car seemed to be back in one piece, but I’ve got several new rattles to remind me of Bill Ussery Motors whenever I drive my car.
Note: Service representative Ariel always did a good job trying to smooth things over. I guess he has lots of practice. |
