| | Customer Service In General |    | 1 | | Prices (service, parts, vehicle)
| | 1 | | Quality of Work (repairs, finish, service) | | 1 | | Timeliness/Response (work done on time) | | 9 | | Knowledgeable (about a problem, new vehicle, etc)
| | 1 | | Likely To Recommend | | 1 | | Satisfaction | | 1 |
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| Employees dealt with: michelle, renee very unprofessional and rude treatment from the service manager. I've a lot of problems with my 01 325 and have to unfortunately deal with the service manager a lot. She had shown much frustration as if I'm giving her troubles, forgotten that she is there to solve customers' car problems in the best interest of the customers. |
