Extremly bad Service department. Even though we had an agreement at the time of purchase to get a loaner car when ever we came for service they hassled my wife by not giving her the car. In addition mis diagnosed problems and caused equipment to fail (scraching noice from brakes where a caliper was rubbing against the brake drim and cutting a groove. Took car several times and they did not identify but when I did a visual inspection I found it and identified to them) . In one case charged us $700 for a screeching noice problem which was still there when we went to pick the car up. In addition did not work well with the extended warranty company and kept telling us that we have lousy warranty. our BMW model 2001 330i had several problems with the window regulators (all 4 windows broke down and two windows twice). Even though we discussed it with them and asked before we ran out of warranty on how they will handle and got a verbal commit that they will work with us, they refused to talk to BMW into fixing them when they broke down after warranty. I had to call BMW personally and they approved fixing window regulators, but when I asked them why they did not do it they claimed that they are the ones who convinced BMW to do it. After several such incidents they became verbally abusive to my wife and me. Specifically service advisors Joe Henderson and Joe Blakely.

Afte this we decided we had enough and went for the next service to John Roberts. They were very efficient, gave us a loaner car with out any hassle, worked with the warranty and got them to pay most of the bill (even though mortiz service claimed our extended warranty was lousy), gave an appointment when we wanted it. We had enough of Moritz and are never going back there again to ever purchase a car or for service.